FAQ
Custom Orders
If you would like a custom-made piece or a similar recreation of a previous design, please contact me using the provided form or email (hello@alchemicalmetalworks.com) to message me.
Jewelry Care
Caring for handmade jewelry requires a different approach because it is handcrafted wearable art. While our pieces are sturdy and intended for regular use, it's important to be mindful of elements that could cause damage or hasten tarnishing. Jewelry should always be removed when bathing, swimming, or exercising. Avoid sprays, oils, lotions, or water directly on your piece. Naturally occurring chemical reactions over time will "age" your piece, creating a natural patina.
Silver pieces are prone to tarnish over time. You can use the provided polishing cloth to keep your pieces bright and shiny. Do not use jewelry cleaner, as it will strip the patina entirely and could damage the stone, which may not be restorable to its original state.
Avoid contact with hairspray, perfumes, and oils, as they may affect the patina of the jewelry. When not in use, store your jewelry in the pouch that comes with your order to protect it from dust and scratches.
What Does RTS, MTF, and MTO Mean?
RTS: Ready to ship
MTF: Made to finish
MTO: Made to order
Do you ship internationally?
Yes! We now offer international shipping.
Duties and Import Taxes
For international orders to Albania, Algeria, and 186 other countries, duties and import taxes may be applied. Where possible, these fees will be collected and added to your total at checkout. However, we recommend checking your country’s customs policies to understand any potential additional costs before placing your order, as you may be responsible for paying these fees upon delivery.
Shipping
United States and Canada
Carriers: DHL Express, USPS, UPS
In-Stock Items: Shipped within 2-4 business days,
typically received within 2-5 business days.
Made-to-Order Items: Processing time of 3-8 weeks.
Transit Time: Calculated by the carrier at checkout.
Europe
Carriers: DHL Express, USPS, UPS
In-Stock Items: Shipped within 2-4 business days,
typically received within 2-15 business days.
Made-to-Order Items: Processing time of 3-8 weeks.
Transit Time: Calculated by the carrier at checkout.
Oceania (Australia & New Zealand)
Carriers: DHL Express, USPS, UPS
In-Stock Items: Shipped within 2-4 business days,
typically received within 2-30 business days.
Made-to-Order Items: Processing time of 3-8 weeks.
Transit Time: Calculated by the carrier at checkout.
Africa and Asia
Carriers: DHL Express, USPS, UPS
In-Stock Items: Shipped within 2-4 business days,
typically received within 2-30 business days.
Made-to-Order Items: Processing time of 3-8 weeks.
Transit Time: Calculated by the carrier at checkout.
Important Shipping Details
For shipping issues: Please
email hello@alchemicalmetalworks.com or visit our contact page.
Once your package is
in the hands of the shipping carrier (e.g., USPS), Alchemical MetalWorks is not
responsible for lost or delayed packages. However, I do include shipping
insurance on every order. Please contact the carrier.
Address Corrections: If there’s an error in your shipping
address, please let me know ASAP. I’ll correct it if the item is still in my
possession.
Lost or Stolen Packages: If your package is lost or stolen in
transit, please contact your local postal office for more information. I can
help initiate an insurance claim and ensure you are compensated.
Tracking Numbers: Provided for all shipments once fulfilled.
Returns & Repairs
ALL SALES ARE FINAL AND REFUNDS WILL NOT BE PERMITTED.
Exchanges: We do not accept exchanges.
To avoid the need for exchanges, please read our product descriptions thoroughly. We work hard to measure each piece accurately and provide clear, concise descriptions. Be aware of your size, desired chain lengths, etc., and carefully consider the pieces you are interested in before ordering. Most issues can be avoided by thoroughly reading the item’s listing and examining the photos. You are welcome to contact us at any time regarding sizing, shape, size, etc.
Note: We do not allow returns based on wrong size or buyer’s remorse.
Please contact us with any questions or concerns regarding your order. We strive to provide the best customer service. Email us at hello@alchemicalmetalworks.com or visit our contact page.
I do not cut my own stones, so if a stone has broken, I unfortunately, cannot fit it with a new stone. After five days of receiving your item, repairs will be evaluated on a case-by-case basis. Repairs are often expensive, so take care to be gentle with your jewelry.
Shop by Category
Find Your Magic
