RETURNS AND SHIPPING
ALL SALES ARE FINAL AND REFUNDS WILL NOT BE PERMITTED.
Exchanges: We do not accept exchanges.
To avoid the need for exchanges, please read our product descriptions thoroughly. We work hard to measure each piece accurately and provide clear, concise descriptions. Be aware of your size, desired chain lengths, etc., and carefully consider the pieces you are interested in before ordering. Most issues can be avoided by thoroughly reading the item’s listing and examining the photos. You are welcome to contact us at any time regarding sizing, shape, size, etc.
Note: We do not allow returns based on wrong size or buyer’s remorse.
If you are truly dissatisfied with your purchase or there was a mistake on our end, please contact us to discuss the best option to move forward. It is important to us that our customers are thrilled with each purchase, and we are willing to resolve any issues to the best of our ability.
Please contact us with any questions or concerns regarding your order. We strive to provide the best customer service. Email us at alchemicalmetalworks@gmail.com or visit our contact page.
SHIPPING
• Carriers: USPS
• In-Stock Items: Shipped within 2-4 business days, typically received within 2-5 business days.
• Made-to-Order Items: Processing time of 4-8 weeks.
For shipping issues, please email alchemicalmetalworks@gmail.com or visit our contact page.
PRIVACY
When you purchase from our store, we collect personal information such as your name, address, and email address. We also receive your computer’s IP address to help us learn about your browser and operating system.
Information We Collect: When you purchase from Alchemical Metalworks, we collect your personal information such as name, address, and email. Browsing our site automatically provides us your IP address, aiding in understanding your browser and operating system.
Email Marketing: With your permission, we may send you emails about our store, new products, and updates.
Consent:
- Providing personal information to complete a transaction implies consent to collect and use it for that reason only.
- For secondary reasons, like marketing, we will ask for your consent directly or provide an option to decline.
Withdrawal of Consent: If you change your mind, you may withdraw your consent by contacting us at alchemicalmetalworks@gmail.com.
Disclosure: We may disclose your personal information if required by law or if you violate our Terms of Service.
SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information. Credit card information is encrypted using SSL and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon posting on the website. If our store is acquired or merged, your information may be transferred to the new owners.
QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete personal information, register a complaint, or for more information, contact our Privacy Compliance Officer at alchemicalmetalworks@gmail.com or by our contact page.
TERMS OF USE
This website is operated by Alchemical Metalworks. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of those changes.
Our store is hosted on shopify.com, which provides us with the online e-commerce platform to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at alchemicalmetalworks@gmail.com.
